Delivery and Returns Policy
SUBSCRIPTIONS: As each monthly subscription box is made to order, we’re unable to accept returns for these items. We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing info@fundibox.co.uk, and we’ll do all we can to help.
When you join as a subscriber in any calendar month, your first box will be posted around the 14th of the following month and is expected to arrive with you 2-3 working days later (we use Royal Mail).
E.g., If you order by the 20th of January, your first box will be posted around the 28th January.
We use Royal Mail International Standard postage for those outside the UK which aims to deliver in 6-7 working days.
GIFTS: Where a gift voucher has not been activated within 14 days of purchase or by the end of the calendar month in which it was bought (whichever is earlier), you are welcome to request a refund within 14 days of the order receipt confirmation. Please email us at info@fundibox.co.uk and we’ll reply to confirm the refund.
With 14 days of the order, we’re unable to refund the first kit of an activated subscription where the first kit has already been processed to be made to order (this happens on the 1st of each month).
SUBSCRIPTIONS
We make each limited edition craft kit to order.
When you join as a subscriber in any calendar month and order by the 18th of that month, your first box will be posted around the 28th of that month and is expected to arrive with you 2-3 working days later (we use Royal Mail).
E.g., If you order by the 18th of during the month of January, your first box will be posted around the 28th January, and around the 28th of each month after that.
We use Royal Mail International Standard postage for those outside the UK which aims to deliver in 6-7 working days.
Where do you deliver to?
We currently deliver to the UK (postage included), to the EU for an additional £10 per box, or to New Zealand and Australia for an additional £11.10 per box.
We don’t currently ship to the US and Canada.
If you can’t select your country, email us at info@fundibox.co.uk and we’ll add you if we can.
Do I need to be home to receive my box?
The size of the materials in your box mean they won’t fit through your letterbox, so we recommend having it delivered to somewhere there will be someone in to receive it, like your work address.
Phone: (+44) 1225 332 364
Email: info@fundibox.co.uk
